Tinh Hà "Say Hi" Concert - Night 2

Tinh Hà "Say Hi" Concert - Night 2

Date: 18.10.206 at Vạn Phúc City - Stage 2, Ho Chi Minh City

I. TERMS AND CONDITIONS FOR TICKET PURCHASE:

• When purchasing or receiving tickets (including tickets that are gifted, purchased according to the regulations of Ticketbox and/or the Organizing Committee), the buyer/recipient is considered to have read, understood, and agreed to the Terms and Conditions of the Organizing Committee and the Participation Regulations published at ticketbox.vn. 

• In case the buyer/recipient is not also the Attendee, the buyer/recipient must ensure that the Attendee has read, understood, and agreed to the above regulations before attending the Program.

• Ticketbox is the exclusive ticket distributor for the event:

 

Tinh Hà “Say Hi” Concert – Night 2, taking place on 18.10.2026 at Vạn Phúc City - Stage 2, Ticketbox is responsible for resolving issues related to purchased and gifted tickets through the Ticketbox system (including the “Gift Ticket” and “Resale” features on the app). Ticketbox is not responsible and has the right to refuse to resolve disputes related to gifting, transferring, or reselling between parties outside the Ticketbox system.

• One (1) Ticket Code is valid for one (1) person and one (1) time only.

• Age regulations:

 

- The standing area (FANZONE, GA ticket categories) is for Attendees from 14 years old and above.**

- The seated area (PRESIDENT LOUNGE, SKY LOUNGE, SVIP, VIP, CAT ticket categories) is for Attendees from 08 years old and above.**   

- Attendees from 08 to under 18 years old must carry an identification document with a photo (ID card, passport, etc.) and be accompanied by a relative (from 21 years old) with the same ticket category throughout the program. One relative may accompany a maximum of 2 people.

- The Organizing Committee has the right to request additional documents or information necessary to verify the eligibility to participate. If the Organizing Committee cannot verify or discovers inaccurate information, they have the right to refuse the Attendee's participation in the event and will not refund the ticket price.

- The guarantor commits to take full responsibility for ensuring that the guaranteed person does not use stimulants, alcohol, tobacco, explosives, and prohibited products according to the Participation Regulations.

+ Taking care of and protecting the legal rights and interests of the guaranteed person; being responsible for medical care or covering medical costs for the guaranteed person or someone harmed due to the guaranteed person's actions during the guarantee period. 

- In the PRESIDENT LOUNGE and SKY LOUNGE areas, the guarantor is fully responsible for ensuring that the guaranteed person does not consume alcoholic beverages or engage in any age-inappropriate actions.

• Tickets purchased are NON-exchangeable, NON-refundable, NON-upgradable, and NON-cancelable under any circumstances. Lost tickets will NOT be reissued.

• Pregnant women and disabled persons may only purchase tickets for the seated area.

• Attendees should consider and take responsibility for their health when participating in the Program.

• The Organizing Committee has the right to adjust and supplement the contents of the Participation Regulations, Terms and Conditions if deemed necessary, ensuring that it does not contradict the contents that the Attendee has read and agreed to. When purchasing tickets/receiving tickets to participate in the Program, the Attendee is understood to have read, understood, and agreed to the Participation Regulations, the Terms and Conditions, and any subsequent changes. In case of any changes to the Program, the Organizing Committee will provide information on the website ticketbox.vn and through the media channels of the Organizing Committee.

• Attendees are responsible for following official announcements from the Organizing Committee/Ticketbox and checking ticket information (date, time, location, price) in case of changes before the event takes place.

• Tickets are only to be used for participating in the Program. Do not purchase tickets for business purposes, bulk collection for profit contrary to the regulations of the Organizing Committee and Ticketbox, and do not use tickets for promotional activities of the buyer's goods or services. In case of violation, the Organizing Committee has the right to revoke purchased tickets and will not refund the money, not allowing participation in the program with these tickets and requiring compensation for damages. This regulation does not apply to organizations or individuals who have reached a written agreement with Vie Channel Joint Stock Company regarding the use of tickets for promotion.

• In all cases, the decision of the Organizing Committee is final.

 

II. INVOICE POLICY FOR CUSTOMERS PURCHASING TICKETS:

• Customers wishing to obtain a value-added tax (VAT) invoice for ticket purchases are responsible for providing complete, accurate, and valid information for invoicing as required by the system at the time of the ticket purchase transaction on the website.

• In case customers do not provide, provide insufficient, inaccurate, or invalid invoicing information, the transaction will be recorded as “Buyer does not request an invoice.” In that case, the system will issue an invoice according to legal regulations and procedures applicable to buyers who do not request an invoice.

• Customers are fully responsible for any errors or omissions related to the invoicing information provided. The Organizing Committee does not accept requests for additional, adjustment, or replacement invoices after the order has been completed, in any form.

III. CHECK-IN REGULATIONS:

• Attendees check in at the designated area by the Organizing Committee.  

• Only the first person to scan the Event Ticket code is allowed to attend the program, and cases of more than one (1) Attendee checking in with the same ticket code will not be resolved.  

• Attendees are responsible for keeping their ticket code information secure. Attendees check in with their own ticket code. The Organizing Committee does not accept check-ins for accompanying relatives.

• Each Attendee is only allowed to check in and receive 01 (one) wristband corresponding to 01 (one) ticket for each ticket category.

• When checking in, Attendees will receive a wristband and gifts corresponding to the purchased ticket category after successfully scanning the QR code.  

• Conditions for valid participation in the program: (1) Wearing the correct wristband according to the area throughout the program (still intact) and (2) Presenting the Event Ticket when requested by the Organizing Committee at any time. The Organizing Committee has the right to request that the Attendee leave the event area if they do not meet the two conditions mentioned above.

• The Organizing Committee only issues one (1) wristband for one (1) ticket. Attendees are responsible for keeping the Wristband throughout the duration of the Program. Lost, broken, damaged, or non-intact Wristbands will not be reissued in any form. The Organizing Committee has the right to refuse the Attendee's entry or continued participation in the Program in the above cases and will not refund the ticket price.

• Attendees are not allowed to gift, transfer, or resell Electronic Tickets or Electronic Ticket Codes outside of the official “Gift Ticket” and “Resale” features on the Ticketbox system. The Wristband issued at the event after scanning the valid code is not transferable to another person for entry to the event. If the Organizing Committee discovers this, the Attendee will not be allowed to continue participating in the Program.

• The Organizing Committee has the right to refuse and not refund tickets in cases where the Attendee checks in underage, is intoxicated, or in a state of loss of control or violates any regulations in these Participation Regulations.

Check-in timeframes:

• From 12:00 to 19:00 - Check-in time.

• 19:00 - PROGRAM STARTS

• From 19:01 to 19:59 - Additional check-in procedures, the Organizing Committee has the right to change/rearrange the standing/seating of Attendees.

• 20:00 - Check-in gate closes. Ticket holders will not be allowed to attend the program if they arrive after this time.

IV. PROGRAM PARTICIPATION REGULATIONS:

+ Program: is the program Tinh Hà “Say Hi” Concert – Night 2.

+Attendee: is the person holding an Electronic Ticket, Electronic Ticket Code,* eligible to participate in the Programand attending the Program.*

A. GENERAL REGULATIONS

● Age regulations: 

- The standing area (FANZONE, GA ticket categories) is for Attendees from 14 years old and above.**

- The seated area (PRESIDENT LOUNGE, SKY LOUNGE, SVIP, VIP, CAT ticket categories) is for Attendees from 08 years old and above.**   

- Attendees from 08 to under 18 years old must carry an identification document with a photo (ID card, passport, etc.) and be accompanied by a relative (from 21 years old) ACCOMPANYING THE TICKET throughout the program. One relative may accompany a maximum of 2 people.

- The Organizing Committee has the right to request additional documents or information necessary to verify the eligibility to participate. If the Organizing Committee cannot verify or discovers inaccurate information, they have the right to refuse the Attendee's participation in the event and will not refund the ticket price.

- The guarantor commits to take full responsibility for ensuring that the guaranteed person does not use stimulants, alcohol, tobacco, explosives, and prohibited products according to the Participation Regulations.

+ Taking care of and protecting the legal rights and interests of the guaranteed person; being responsible for medical care or covering medical costs for the guaranteed person or someone harmed due to the guaranteed person's actions during the guarantee period. 

- In the PRESIDENT LOUNGE and SKY LOUNGE areas, the guarantor is fully responsible for ensuring that the guaranteed person does not consume alcoholic beverages or engage in any age-inappropriate actions.

● Bag regulations:

- Bags must be locked in front of the sender.

- No valuables will be kept, including but not limited to: cash/foreign currency, identification documents, contracts/documents, laptops/tablets, phones, cameras, GoPros, drones, professional recording devices, jewelry, and other valuable items;

- No flammable, prohibited items, or weapons will be kept according to legal regulations.

- Attendees are responsible for checking and not leaving the above valuables inside bags, backpacks, or items sent for storage. The Organizing Committee will not resolve complaints related to loss, damage, or loss of the above valuables, even if these valuables are left inside bags, backpacks, or items sent for storage.

- The counter will not resolve and is not responsible if you lose your storage ticket.

- Attendees sending items must check the number on the bag and the storage ticket matches before leaving the counter.

- Attendees please return to collect items before 22:59 on the event day. After this time, the Organizing Committee will not resolve any complaints.

● Attendees are responsible for following official announcements from the Organizing Committee/Ticketbox and checking ticket information (date, time, location, price) in case of changes before the event takes place.

• Pregnant women and disabled persons may only purchase tickets for the seated area.

• Attendees should consider and take responsibility for their health when participating in the Program.

• One (1) Electronic Ticket Code is valid for one (1) person and one (1) time only.

● Please stand/sit in the correct area and the correct seat number indicated on the ticket.  

● Filming/taking pictures/live streaming with professional recording devices of performances in any form in the Program area is strictly prohibited. The Organizing Committee of the program (hereinafter referred to as “OC”) has the right to request violators to leave the performance area and will not refund the ticket price.  

● Regulations on filming and using the images of Attendees:

- By participating in the program, Attendees agree, to the extent permitted by law, to allow the Organizing Committee and/or units, organizations, individuals authorized, designated, or cooperating with the Organizing Committee to record, photograph, audio record, and use, copy, edit, publish, communicate, distribute, and exploit the images and voices of Attendees recorded during the program for production, media, promotion, and exploitation of the program and/or related products, content on all media, digital platforms, social networks, and other exploitation methods according to legal regulations.

- The above use and exploitation may include commercial, business, advertising, sponsorship activities, or other activities that generate revenue, profit, or economic benefits for the Organizing Committee and/or related units. Attendees and/or Ticket Buyers confirm and agree that participation, ticket purchase, and/or acceptance of these Terms do not create any right to payment, remuneration, image usage fees, royalties, revenue sharing, sales, profits, or any other economic benefits from the Organizing Committee and/or related units regarding the above recording, use, and exploitation. Attendees and/or Ticket Buyers agree not to complain, request, or sue the Organizing Committee and/or related units about the above benefits, within the limits permitted by law.

- Attendees confirm that they have been informed that the program has recording, photography, audio recording activities, and that their images and voices may be used and exploited according to the provisions of this clause; have read, understood, and agreed to the recording, photography, audio recording, and use, exploitation mentioned above, in accordance with legal regulations.

● All complaints about tickets and ticket-related rights must be made before the Check-in gate closes. The Organizing Committee will not resolve any complaints made after the Check-in gate closes.

• Strictly comply with the regulations of the Organizing Committee and the guidance of the security team. In case the Attendee acts excessively, incites the crowd, moves into the stage area, restricted areas, causes disorder, uses stimulants, prohibited substances, or is in a state of loss of control... the Organizing Committee has the right to request the violator to leave the performance area or ask the authorities to intervene and will not refund the ticket price.  

• Attendees agree to authorize the OC/medical staff/security/representatives/contractors to assist in transporting Attendees to medical facilities for treatment (which may include evacuation, hospitalization, blood transfusion, surgery, and medication). Attendees agree to cover all costs related to the care, transportation, and treatment of medical facilities (if any).

• Do not vandalize, damage, or steal any property within the event premises.

• In all cases, the decision of the Organizing Committee is final.

• Attendees are responsible for monitoring updates about the program on the website ticketbox.vn and the media channels of the Organizing Committee.

B. RIGHTS OF THE ORGANIZING COMMITTEE

The OC has the right:

● To refuse to resolve Electronic Tickets and Electronic Ticket Codes, Wristbands not directly issued by the OC.

● To only allow the first person to scan the Electronic Ticket code to attend the event. The OC refuses to resolve cases where more than one (1) Attendee checks in with the same ticket code. Attendees must secure the Ticket Code.

● To temporarily suspend/stop allowing Attendees to continue participating in the Program if they do not comply with the OC's regulations.

● Not to resolve any disputes related to gifting, transferring Electronic Tickets, reselling Electronic Tickets between related parties outside the Ticketbox system.

● To request that no counterfeit goods, unofficial items related to the program be sold at the event.

● To request that no items, clothing, hats, banners... bearing the logos or symbols of goods be promoted at the event. The Organizing Committee has the right to confiscate items promoted, sold at the event and not allow Attendees, sales staff, marketing staff with such actions to continue attending the event.

● To check Wristbands at any time during the event. The OC has the right to request that Attendees leave the program area if they lack the wristband or other identification means provided by the Organizing Committee when entering the event.

● To refuse service and not refund ticket prices in any case that the OC deems the Attendee's behavior inappropriate for participating in the Program.

● In case of necessity for technical, security, or operational reasons, the OC has the right to request Attendees to adjust their seating position or other seating areas. The new seating arrangement will be made on the principle of ensuring the rights of all customers and must ensure equivalent minimum benefits for affected Attendees.

● The Organizing Committee has the right to adjust and supplement the contents of the Participation Regulations, Terms and Conditions if deemed necessary, ensuring that it does not contradict the contents that the Attendee has read and agreed to. When purchasing tickets, the Attendee is understood to have read, understood, and agreed to the Participation Regulations, the Terms and Conditions, and any subsequent changes. In case of any changes to the Program, the Organizing Committee will provide information on the website ticketbox.vn and through the media channels of the OC.  

C. CHECK-IN PROCEDURES, ENTRY AND EXIT

Attendees when checking in, entering and exiting must comply with the following regulations:

● The program will officially start at 19:00 (the start time may change depending on the OC's arrangements and will be announced at the event or through the OC's official media channels, if any).

● Be present at the check-in area from 12:00 to 19:00. From 19:01 to 19:59, additional check-in procedures, the Organizing Committee has the right to change/rearrange the standing/seating of Attendees.  

● The check-in gate will close at 20:00. For those who have not checked in after 20:00, they will not be allowed to check in and will not be allowed to participate in the program and will not be refunded the ticket price.**  

● Check in at the area designated by the OC.  

● Provide identification documents with the year of birth to prove that the Attendee is of sufficient age to participate when requested by the OC.  

● Present the Electronic Ticket Code and receive the corresponding Wristband for the standing/seating on the ticket.

● Gifts accompanying the tickets will be distributed at the gate after check-in at the event. Attendees please check before leaving the check-in area. The OC will not resolve complaints arising thereafter.  

● Attendees must comply with the regulations on prohibited items in section D. The OC has the right to request that attendees present the items inside their bags, personal backpacks before participating in the program to control these prohibited items.

● Have all electronic ticket codes, wristbands, and other identification means from the OC when moving to be allowed to enter/exit the performance area.

● Self-secure the Electronic Ticket, Electronic Ticket Code, and Wristband throughout the duration of participation in the Program.  

● The OC has the right to refuse and not refund tickets in cases where the Attendee checks in underage, is intoxicated, or in a state of loss of control or violates any regulations in these Participation Regulations.

D. PROHIBITED ITEMS AT THE TINH HÀ “SAY HI” CONCERT – NIGHT 2

● Backpacks/bags larger than 25cm x 35cm x 15cm.  

● The use of tobacco is strictly prohibited in the event area.

● It is prohibited to bring and use illegal substances (stimulants), alcoholic beverages, electronic cigarettes, heated tobacco into the event area.

● Weapons of any kind: flashlights/laser pointers/sharp objects/pens/long-handled umbrellas/monopod selfie sticks/selfie sticks.  

● Posters/cheering bands/political signs, inciting language, inappropriate words, and banners larger than 15cm x 40cm.

● Animals/pets of any kind.  

● Tablets/GoPros/professional lenses/professional cameras or cameras with removable lenses/professional recording and audio recording devices, drones.

● Lighters/candles/fireworks and explosives.  

● Glass bottles/plastic bottles/aluminum cans/tin containers or hard plastic containers.  

● Food/drinks/personal seating from outside into the event premises.

● Flammable items, including but not limited to: gasoline, gas, fireworks, flares, and other flammable substances.

E. DISCLAIMER

The Organizing Committee commits to making every effort and using all necessary reasonable measures to ensure the overall safety and security of the Event and to comply with the law; however, to the maximum extent permitted by law, the Organizing Committee will be exempt from all liability for:

● Accidents, injuries, or other mental losses occurring at the Event due to the Attendee's non-compliance with the OC's regulations and guidelines.

● Health, mental, or life damages occurring to the Attendee during the time and space of the Event due to (i) underlying diseases, illnesses, mental disorders, epidemics, recurring injuries, or worsening, or (ii) any other injuries entirely caused by the Attendee during participation.

● The safety of personal property at the Event: The Organizing Committee is not responsible for any loss when unforeseen events, weather incidents... affect the performance and quality of the performance.

● Other exemptions from liability in accordance with the legal provisions of Vietnam.

F. TICKET EXCHANGE, REFUND, CANCELLATION

● The program only sells tickets through a single system, ticketbox.vn. Tickets purchased cannot be exchanged, refunded, upgraded, canceled, or refunded under any circumstances. Lost tickets will not be reissued.

● In case the program is postponed or must adjust the performance content and/or the list of artists, guests participating due to unforeseen events:

- An unforeseen event is an event that occurs objectively, cannot be foreseen, and cannot be remedied even though all necessary measures and possibilities have been applied, beyond human control, including but not limited to: natural disasters, epidemics, fires, floods, explosions, earthquakes, sabotage, riots, violence, war, or similar disasters, national mourning, national emergencies, prohibitions from competent authorities preventing the organization of the Program, or health incidents of artists/guests participating in the Program that the OC cannot foresee.

- An unforeseen event also includes the occurrence or re-emergence of the SARS-CoV2 epidemic or similar contagious diseases and authorities issuing prohibitions on gathering in large numbers, implementing social distancing leading to the inability to organize the Program even though the Parties have applied all possible measures.

- In case the program is affected by the aforementioned unforeseen events, the organizing unit will notify buyers through the media of the OC about the new schedule and will not refund the ticket price.

- In case the program is canceled due to the aforementioned unforeseen events mentioned in these regulations, the organizing unit and the ticket selling unit will notify buyers through the media of the OC and will refund the money within 2 weeks via bank transfer or cash as arranged by the Organizing Committee.

Holders of Electronic Tickets and Electronic Ticket Codes, Attendees* are deemed to have read, understood, and agreed to these regulations and committed to comply with the regulations herein and other regulations posted, announced at the performance.*

Holders of Electronic Tickets, Electronic Ticket Codes, Attendees* agree that the OC has the full right to apply all necessary measures not specified herein to ensure the security, safety, and quality of the performance.*